Setup guide

Before you start

AICKO IPTV is a video and audio player: it plays the streams of a subscription you already have. So have at hand the details your provider gave you, which come in one of two shapes:

• Xtream Codes — a server address (for example http://example.com:8080), a username and a password;
• M3U playlist — a single URL, usually ending in .m3u or .m3u8.

If your provider offers both, prefer Xtream Codes: you will get the posters, the plots, the season structure and the programme guide. See Xtream Codes and M3U.

On mobile, in detail

1. Install the app from your device’s store.
2. On opening, choose the connection type: Xtream Codes or M3U.
3. Enter your details. Mind the server address: it usually carries a port number (the four digits after the colon) that must not be left out.
4. Confirm. The catalogue downloads and is then kept in cache so later openings are instant.

On a Windows PC

1. Download the installer from the Download page.
2. Run the .exe file. If SmartScreen gets in the way, choose More info then Run anyway.
3. Open the software and enter your subscription, as on mobile.

On television

1. Install AICKO IPTV from the app store of your television or box.
2. On opening, a six-digit code and a QR code appear.
3. Scan the QR code with your phone, enter the code and then your credentials on the phone.
4. The television connects on its own and loads your catalogue. See TV pairing.

If something does not work

The catalogue stays empty after connecting

Check the server address first, and the port number in particular. Then make sure your subscription is still active: expired access returns an empty list rather than a clear error message.

A channel will not start

Try another channel. If all of them fail, the problem is with the subscription or the network; if only one is affected, that particular source is down at the provider’s end. Think of the number of simultaneous connections allowed too: once exceeded, it blocks playback.

The picture stutters

Quality depends on the stream sent and on your bandwidth. Try a channel at a lower definition, move closer to the Wi-Fi router, or switch to an Ethernet cable on the television.

The programme guide is empty

The EPG comes from your subscription, not from the app. If it is missing at the source, no player can show it. See Live TV and EPG.

None of this solves the problem

Write to us, saying which platform you use (iOS, Android, Windows or television), your connection type (Xtream Codes or M3U) and exactly what appears on screen.